KW Counselling belongs to a national network of EAP providers (family services employee assistance programs) who provide services to companies and employees of companies located both in Kitchener-Waterloo and across Canada. Services are an employee benefit and include:
*Individual, couple, family counselling
*Group work, for example parenting, anger management and stress management
*at this location
*Critical Incident Stress Management (C.I.S.M.)
*Consultation to management, human resources, and union*
Wellness workshops
*A 1-800 number which provides immediate access to a fully trained counsellor for purposes of intake, crisis intervention, childcare and eldercare information and access to legal consultation.
*Substance Abuse Professional assessments (Department of Transportation regulated)

Service is provided across Canada by 300 other family service agencies as well as by affiliates in places where no family service agency exists.